Frequently Asked Questions
Goodwin & Company Contact information
- Customer Service Team: Available Monday-Friday, 8:30 AM-5:00 PM. 281-852-1155 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
- Shanay Fluellen, Community Manager: by phone at 713-405-3964 (Office) or via email HAPAmanager@goodwintx.com.
- Compliance Team: Covenant violation related inquiries can be directed to HOUcompliance@goodwintx.com.
- For all questions about your account balance, delinquency notices, payment plan requests and fee waiver requests – please contact – Delinquencies at: Email – Delinquencies@goodwintx.com.
- For all questions about selling/refinancing your unit or purchasing a unit – please contact – Resales at: Email – resales@goodwintx.com
- For all questions regarding Amenity Access (gate remotes) – please contact – Houston Amenity Access at: Email – HOUamenity@goodwintx.com>
Phone – 281-852-1155
Frequently Asked Questions
How can I request a gate clicker?
Gate Clicker can be requested for $70 by clicking HERE and completing the request form.
What is the Trash pickup day?
Texas Pride Disposal picks up trash/recycle on Fridays.
How do I get lender questionnaire completed?
Lender questionnaires can be ordered via
Community Archives https://marketplace.communityarchives.com/login
Where do I obtain a resale certificate?
Resale certificate can be ordered on Goodwin's website at www.goodwintx.com
I recently submitted and ACC Application. Do I need to do anything further?
I recently submitted an architectural modification request for the committee’s review. Do I need to do anything further at this time?
If you have not received a reply to your ACC Application within 10 business days of the submission date, please contact your Community Manager to check the status of your application. ACC has up to 30 days after they have a competed application to approve or deny.
How can I pay my association fees?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
HAPA- Audley Place Association
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: online payment on www.TownSq.io
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number («Acct») and association code (HAPA) in the memo section of your check.
How can I update my contact information?
Contact our customer service team at 281-852-1155 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.